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Shipping Info

We offer international shipping to most countries around the world. However, we are currently UNABLE to ship to countries with unique geographical locations or where there is war, political tension leading to restrictions on international shipping.. Which include: Afghanistan, Bouvet Island, Niger, Palestine Territories, Russian Federation, Somalia, Libya, Sudan, Syrian Arab Rep., Turks & Caicos Island, Yemen.

Customs Taxes and Duties
Please note that we do not currently support collecting customs taxes and duties at check out. Orders shipped to certain countries such as European countries may be subject to additional taxes levied by your local customs agency. You will be responsible for paying these charges in order to receive your package. We apologize for this inconvenience.

Processing Time

  • Usual Days: Please allow 2-4 business days for order processing.
  • Holiday Period: During peak seasons, processing times may extend to approximately 4-7 business days.

Shipping Methods and Delivery Times

  • United States: We ship using USPS, which typically takes 6-8 business days.
  • Rest of the World: We use Singpost for international shipping. Delivery times vary based on each destination; please refer to your tracking information for estimates.
  • Express Shipping: Need your order quickly? We offer Express Shipping via DHL, which guarantees delivery in 2-4 business days. (This option costs extra fee, please contact us via email info@12elevenatelier.com to apply Express Shipping)

Tracking Your Order
To track your order, please visit our tracking page at 17track. Enter the tracking number we provided to see the latest updates on the location and status of your shipment.

Shipping Rates
Shipping fees are charged based on region/country and weight according to the following rates: (To get an accurate shipping fee for your order, please try adding the items to your cart. We apologize for this inconvenience)

Zone Price

United States
United Kingdom
EU
Australia
Other countries

from 3.6$
from 7.2$
from 9$
from 7.2$
from 9$